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Contact Center Agents Need Strong Support
The remote and hybrid work models need to extend to the contact center. Agents need to be supported just as customers are supported.
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Be Our Guest: Unified Office Invites Hoteliers to Put Their Magic to the Test
At ITEXPO, MSP and tech innovator Unified Office unveiled a real-time communications in-room concierge service platform.
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Conversational AI is an Opportunity for MSPs
There is an opportunity to implement AI and automation to help MSPs overcome the challenging demand from customer base.
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One Key Thing That Can Help You Enhance Your Video Streaming Service
The video streaming industry is growing and evolving. The number of OTT platforms is mushrooming, and viewers need to choose which video streaming ser…
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Are You Reaching Your Full Potential As A Manager?
Many workers rightly aspire to be promoted to manager status during their careers. It's a noble goal to aim for. That said, some employees don't pl…
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Skip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair
FlySafair is utilizing Clickatell's Chat 2 Pay feature that allows its customers the convenience of effortless mobile payments via a WhatsApp channel.
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Engage with Customers through QR Codes with Openscreen's All-in-One Solution
Openscreen added rich online publishing capabilities to give companies, brand and venues a turnkey system to design, launch and track QR code programs…
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Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
Medallia recently revealed the findings of a new report titled, "The New Customer Expectations for the Contact Center: Understanding the Key Factors S…
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Contact Center Matters: Keeping Your Agents Efficient and On-Track
One of the most crucial aspects of running a contact center (or a call center) is ensuring your agents are as productive and efficient as they can be.…
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NICE and Cognizant Open Door to CX Growth Opportunities
NICE and Cognizant launched a global strategic go-to-market partnership to accelerate CX transformation.
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A Majority of Customers Are Disappointed in Chatbot Experiences
Cyara released a study this week that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive …
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Keep Customer Records Accurate through OneBill and HubSpot Integration
A new OneBill and HubSpot integration gives businesses the peace of mind that their customer records are accurately duplicated and kept up to date in …
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Observe.AI Guides Agents in Real Time
Observe.AI's Real-Time AI introduces end-to-end conversation intelligence to the contact center that maximizes agent performance and productivity.
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NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution
NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…
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ICC Provider Five9 Recognized Among Aragon Leaders
Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.
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Experian Highlights 2023's New Fraud Initiatives for Scammers
This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.
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Digital-Native Merchants Need an Appropriate Customer Service Strategy
Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…
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Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…
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Deltapath Customers Gain 360-view of Customer Journey
Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.
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Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage
Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global displa…
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