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Cloudflare Steps into the Online Fraud Fray
Aware of the online fraud problem, Cloudflare's Fraud Detection is set to provide greater insights into online fraud threats.
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Report Finds Insurance Companies Are Realizing the Value of Investing in CX
Contact center solutions provider Talkdesk, Inc. recently released a new Talkdesk Research report, "Building Loyalty in Insurance Through Elevated Cus…
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CCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
The greatest challenge for cloud contact centers is quality at the edge - the ability for home-based agents to serve customers efficiently with great …
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How to Outpace Your Competitors with Next-Level Competitive Benchmarking
Organizations should use benchmarking not just to know where they stand in the market but what actions they need to take in order to get to the top an…
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Most Consumers Struggle to Remember Passwords
A new research study from the Entrust Cybersecurity Institute says passwords have outrun their course and it's time to provide users a simpler, more s…
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Marketers and Influencers: A New Survey with Updated Figures and Trends
A recent study from Capterra highlighted illuminating trends regarding how marketers are investing - or aren't investing - in influencer relationships…
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A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences
Consumer and enterprise experiences company Medallia announced that it'd been selected by Smoothie King as its new experience platform.
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Verint Partners with Carahsoft to Bring Customer Engagement to the Public Sector
Customer engagement company Verint announced a partnership with Carahsoft to bring customer engagement to the public sector.
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NICE Reaches 1 Million Users Worldwide of Its CXone Cloud Platform
Customer experience company NICE announced that it reached an important milestone for its CX native cloud platform, CXone.
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Gaps in the Customer Service Journey Hurt Businesses
A Sprinklr study recently revealed, in partnership with Customer Contact Week Digital, significant challenges throughout the customer service journey.
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StoryStream Revisualizes e-Commerce Engagement via Live Video Shopping Solution
StoryStream, with its AI-powered visual commerce capabilities, launched its Live Video Shopping solution to bolster e-commerce engagement and customer…
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Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9
The integration between Five9's Event Subscription Services and the Qualtrics' XM Platform helps contact center managers improves the agent experience…
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DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences
DrivenIQ's AMP empowers brands to learn who their customers are and who they are most likely to be.
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Team Support Announces New Messaging Channels for Better B2B Support Continuity
To better enable B2B customer support continuity, TeamSupport last week announced the launch of two new messaging channels, Google Business Messages a…
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Qualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution
Experience management company Qualtrics recently announced an expansion of its partnership with Twilio. The expansion involves the introduction of a n…
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ChatGPT Integration Enhances GoTo Customer Engagement
GoTo announced a new message assistant beta, powered by OpenAI's ChatGPT, within its GoTo Customer Engagement product.
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Vonage Boosts Video API Capabilities with AI
Vonage introduced new AI-powered enhancements to its Video API, providing customers with increased accessibility and automated, real-time media proces…
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Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
Holiday Inn Club Vacations adopted technology from Medallia to improve "Guest Love" scores for the brand's customer support call center to their highe…
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7 tips for digitally safe handling of personal data in the workplace
In this blog post we provide 7 tips for digitally secure operations. Under the General Data Protection Regulation, or privacy regulation, it is import…
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ConverseNow Pilots Wingstop to New Heights with Voice AI
Wingstop is the next brand to utilize voice AI through a pilot program with voice AI provider ConverseNow.
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