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Insurance Company If P&C Chooses Attensi for Gamified Contact Center Training
If P&C recently set out to transform its training to sharpen the skills of its public-facing staff via gamified simulation training scenarios from Att…
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Genesys Utilizes Generative AI to Create New Value for Customers
The latest generative AI addition to the platform deepens Genesys AI's expansive predictive, conversational language processing and analytics capabili…
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Carbyne Powers Atlanta's Efforts to Enhance Public Safety
The Carbyne Platform is live in Atlanta, equipping the city's 911 call center with enhanced capabilities for faster, more efficient and accurate emerg…
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UpdateAI Raises $2.3M to Automate Post-Sales Workflows
UpdateAI, the ChatGPT-powered CS platform, announced a milestone with a $2.3 million funding round led by IdealabX.
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Zappix and OP360 Create Seamless Self-Service Experiences
Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.
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TDCX Announces New AI Consulting Arm
Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.
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UK Customers Abandon Merchants That Lack Favorable Shipping Options
E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."
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Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations
Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …
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TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications
Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.
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Solutions from Yellow.ai Now Available on the Genesys AppFoundry
Yellow.ai's dynamic generative and conversational AI solutions have joined the Genesys AppFoundry marketplace.
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Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin
Teneo.ai, a brand from Artificial Solutions and innovator in the field of AI, joined the Google Cloud Partner Advantage Program as a technology partne…
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Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform
Content Guru is elevating the capabilities of its storm platform with the integration of the sentiment analysis software Jabra Engage AI.
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Five9 and Mutare Join Forces to Strengthen Voice Threat Defense
Mutare launched its Voice Traffic Filter, making it easy for contact centers to integrate a solution that eliminates unwanted phone calls with the Fiv…
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Hootsuite Announces Enhanced Inbox to Help Brands Address Social Media Private Messaging
Hootsuite has developed an Enhanced Inbox resource to enable timeless and seamless social inquiry management.
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Study Finds Customers are Wary of Bias and "Hallucinations" in AI
Generative AI's propensity to occasionally deliver inaccurate or nonsensical information -- a phenomenon known as a hallucination -- has the potential…
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UJET Furthers Integration with Microsoft Teams for Better First-Call Resolution
Contact center platform company UJET recently announced its latest contact center integration with Microsoft Teams so first-contact customer interacti…
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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution
Customer messaging platform company Quiq recently announced the release of Conversational Customer Experience (CCX), its next generation of conversati…
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Five9's Bracket Challenge Highlights Shifting Contact Center Priorities
Businesses in general are placing higher value on employee experience, which is also translating into a focus on contact center agent experience.
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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences
Customer engagement platform Twilio Inc. recently announced that Camping World is successfully reaching customers using tools from across Twilio's Cus…
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Vonage Partners with WhatsApp for Payments in Singapore
Cloud communications company Vonage recently announced a partnership with Meta's WhatsApp as a Business Solution Provider to launch payments on the me…
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