CustomerZone360 NEWS
CustomerZone360 HomeAvaya and LivePerson Partner for 'Innovation Without Disruption'
Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…
Read MoreGenesys Announces New Customer Journey Management Capabilities for Genesys Cloud
Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …
Read MoreAvaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.
Read MoreCalabrio and Avaya Expand Integration with WFM for the AXP Public Cloud
Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.
Read MoreSanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Tim…
Read MoreSprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr…
Read MoreMarchex Announces Sentiment Suite to Analyze Customer Emotion
AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple appli…
Read MoreAvaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience
The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.
Read MoreCallRail Announces New AI-Driven Multi-Conversation Insight Capabilities
AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.
Read MoreCultivating Brand Identity and Consumer Loyalty at Hawkers
Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exce…
Read MoreAI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
The introduction of AI-Connect marks a significant milestone for Phone.com.
Read MoreCalabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform
Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE p…
Read MoreServiceNow and Genesys Partner for Customer and Employee Experience Solution
AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to…
Read MoreWhy Poor Customer Service is Your Fault and How You Can Fix It
Business owners rarely set out to hire poor-performing employees. They want workers who can do their jobs to a high standard and keep their customers …
Read MoreCUSTOMER Magazine Announces Winners of the 2024 CRM Excellence Award
The 2024 CRM Excellence Award-winning companies have been chosen on the basis of their product or service's ability to expand the customer relationshi…
Read MoreNew Report Provides Blueprint for Implementing AI in Marketing
Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through th…
Read MoreTTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider B…
Read More8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement
Communications solutions provider 8x8 has announced enhancements to its integrated cloud contact center and unified communications platform.
Read More3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center
Conversational AI and ServiceNow's contact center solutions provider 3CLogic has announced its selection by a global insurance provider to replace its…
Read MoreTelecom Company Swisscom Adopts Genesys Cloud AI Capabilities
AI customer experience company Genesys recently announced that Swisscom AG, a major telecommunications provider in Switzerland, has accelerated its dr…
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